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When your hosting fails and your site is down, you could be losing potential new customers and sales. Maintaining 100% uptime is critical to your business’ success. That’s why it’s a good idea to sign up for a service that will monitor your uptime and notify you the minute your site is down. Sarah Gooding has [...]

The Five Benefits of Social Customer Service from the thinkJar and Sword Ciboodle-Whitepaper  We Are Social: The State of Social Customer Service - http://bit.ly/L0rdIx [PDF] #1. Increased Customer Satisfaction#2. Meet Customer Expectations#3. Intangible Benefit#4. Increased Loyalty#5. Reduced Cost of Customer Support Other interesting findings that came from this report include: http://bit.ly/L0rzif  ** 35% of organizations between 100 – 500 [...]

Sound is magnificent, universal, and takes a variety of forms in our everyday lives. But when it comes to the social web, we tend to forget the wide spectrum of audio that exists outside of the context of music. Sound is the only medium we can consume in parallel. Meaning we can consume audio content [...]

Stay away from social networks and people won’t know who you’re hanging out with or what you’re doing, right? Wrong. A Paper published last month in the journal PLoS One - http://bit.ly/JiFFdC - shows how researchers were able to learn about nonmembers of social networks based on information their friends posted online. Using machine-learning models, the German researchers were able [...]