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Never-Forget-How-You-Made-Them-Feel

It Takes Empathy

“In a world where we’re taught the importance of monitoring and measuring sentiment with the new tools before us, we miss the essential ingredient to meaningful relationshipsempathy.

Once you listen, not monitor, but truly listen to customer activity and observe online behavior, you cannot help but feel both empathy and harmony. And naturally, the response it begets is only human.”

By Brian Solis http://bit.ly/L9aaJi 

Source http://bit.ly/LwQz17 

See on www.briansolis.com

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