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The Five Benefits Of Social Customer Service

The Five Benefits of Social Customer Service from the thinkJar and Sword Ciboodle-Whitepaper 

We Are Social: The State of Social Customer Service – http://bit.ly/L0rdIx [PDF]

#1. Increased Customer Satisfaction
#2. Meet Customer Expectations
#3. Intangible Benefit
#4. Increased Loyalty
#5. Reduced Cost of Customer Support

Other interesting findings that came from this report includehttp://bit.ly/L0rzif 

** 35% of organizations between 100 – 500 agents have not started to implement social customers service
** 40% of those organizations with more than 1,000 agents have deployed social customer service for the past 2 years
** Two thirds of organization that are piloting social customer service are doing so with no defined process
** 59% of organizations have adopted Twitter as a channel for social customer service; and 60% have adopted Facebook

See on www.socialbusinessnews.com



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